Industry Articles

Growing Pains: How to Right Software Can Help Your Business Avoid Angst & Aggravation
For the sake of this article, we’ll assume you’ve already established a viable business plan, funding and are taking the necessary steps to open for business. This is where it’s critically important that you do your research and allocate resources where they can best work for your company. One area you do not want to skimp on is computers and software. These will be the backbone of your business, supporting operational, sales and service efficiency and success.

You Can’t Manage What You Can’t Measure
“You can’t manage what you can’t measure.” It is this premise of measurable performance for maximum return that drives Andrews Software Inc.’s software development initiatives. The tools you invest in to run your business should provide the capability for comprehensive and detailed analysis of the various components that dictate workflow, service benchmarks and ultimately, the bottom line.

Selling the Coffee
On a recent vacation, I was up early and out the door in search of an iced coffee to
jumpstart the day. With no Starbuck’s in sight, I happened upon a little local joint called
the “The Grind.” With surfboards hanging from the ceiling, above colorful, comfy chairs
perfect for hours of relaxing, you could tell this was a place that didn’t take itself too
seriously. One thing they did take seriously was their coffee and doing it in their own
unique way.

Beyond Records
Contradictory to forecasts that the paperless office was on the horizon and would put
records centers out of business, the commercial records center industry is alive and well
and continues to grow. It is growing, not only in its ability to provide better and faster
service to its hardcopy clients, but expanding in its capacity to service clients requiring
related services. Secure document destruction is one such service.

Customer Service, When is it OK to "Break the Rules"?
This past summer, I was refueling at one of the local gas stations ner my house, when it occured to me that the story I'm about to share would have been the perfect opportunity for customer service person to "break the rules."

The Four Pillars of Commercial Records Centers
Today’s commercial-records centers continue to diversify and expand service offerings to accommodate the growing needs of their clients. This diversification has helped balance businesses by reducing dependency on one source of revenue, i.e., “the box on the shelf.”

Divide & Conquer: Realizing the Benefits of Virtualization
As a developer, I’m often required to write software programs for different Operating Systems, and inside different environments. There are hundreds, if not thousands, of different settings in each OS, and many programs want to change those settings to suit their particular needs.  This can lead to a lot of resource management. 

What can it really cost you?
There seems to be an insurance program for just about everything under the sun. We insure our
cars, buildings, houses, and spouses just to name a few. In fact, if you “Google” insurance, 2007

Records Management and Shredding. Should you offer both?
Hardly a day goes by when an entrepreneur doesn’t dream of a new venture, fresh profit opportunity or an exciting challenge. It must be something in our blood, because it never goes away. For example, in records and information management, several basic services are typically provided:

The Internet and Records Management
There are two very separate and distinct Internet approaches for records management - web-enabled/web-access or web-based. The differences are significant.

Technology vs. Relationships
In the past, we built relationships and often made buying decisions based on them. These days, we deal more with e-mails, the Internet and self-service kiosks than we do with people.

NFPA 13 Executive Summary
NFPA 13, Standard for Installation of Sprinkler Systems , changed significantly in 2002 and there are proposals for changes for the 2006 edition that could have significant effects on the RIM industry.

ASI Announces Veri-Shred
Combining know-how with state-of-the-art technology, Veri-Shred innovatively manages your destruction business needs from A to Z.

Email archiving market poised to explode
Vendors of e-mail archiving and retrieval software will see revenue growth of more than $2.3 billion in their market over the next four years, a new study predicts.

Data Retention Regulations: Keeping it Legal
Despite all the recent hype about compliance, there's still a lot of confusion surrounding new data retention regulations. Read on for tips on negotiating the new regulatory landscape.

Challenges abound archiving company email
Pressured by fines and threats of imprisonment for noncompliance with federal and state regulations, IT executives slowly are deploying systems that archive their e-mail and instant-messaging communications.

How Sarbanes-Oxley will change the audit process
SARBANES-OXLEY will mean big changes for both auditors and the companies they audit. The former now will be required to certify a company's internal controls and will no longer be able to use certain common audit strategies.

Recordkeeping rule holds top executives accountable
It might be time for executives to go back to school to learn about OSHA's revised recordkeeping standard, since they can be held accountable for any mistakes or falsifications in injury and illness logs.

The hidden benefits of Sarbanes-Oxley.
Being a CEO at a public company is clearly not as enviable a position as it once was. The passage of the Sarbanes-Oxley Act last summer, with its numerous penalties for corporate wrongdoing, means some CEOs could actually face prison time.

HIPAA basics in training for your workforce
Even though the HIPAA privacy rules took affect in April 2003 requiring staff training, it is never too late. Let me try to spell out what HIPAA does require in terms of staff and training and what is open to interpretation.

When unexpected occurs, best laid plans can avert disaster.
No one disputes that earthquakes, fires, floods and hurricanes are disasters. But many businesses fail to recognize dozens of other disasters waiting to happen, from computer viruses to employee theft to runaway cars plowing into buildings.

New SEC regulations to address storing and restoring Email
Messaging applications are crucial for modem business, but managing them is a never-ending headache. Messaging data generates huge volumes of storage:

Is your occupational health program ready for HIPAA?
Unlocking the secrets of the New Privacy Rule: the April 14, 2003, compliance deadline for the federal health information privacy regulations is less than a year away.